Operating Order & Pay
Purpose: Watch incoming Order & Pay orders, check the detail on any one, and pause or resume ordering when you need to.
When to use this: Day-to-day, while Order & Pay is live, keeping an eye on orders and stopping the flow during a rush or an outage.
Review orders
Open the Orders tab on the Order & Pay page. It lists recent submissions with the time Placed, the Check #, Status, Table, RVC, and the Subtotal / Tax / Paid / Due. Tap Reload to refresh. An empty location shows No orders yet for this merchant.
Click a row to open the check snapshot: the Items, Totals, Tenders, and Identifiers. Use View customer receipt to open the receipt the guest received.
[INSERT SCREENSHOT: portal Orders tab with the list and a check snapshot open]
Pause and resume ordering
When you need to stop new orders, a rush, a kitchen issue, an outage, pause ordering without taking the QR codes down.
- In the menu editor header, find Pause incoming orders.
- Turn on Pause online ordering. The QR codes keep working, but guests see your message instead of the menu.
- Set the message guests should see, or tap Use maintenance template for a standard one.
- To reopen, turn the toggle back off (Online ordering active).
The standard maintenance message reads:
Online ordering is temporarily unavailable while we update the system. Please flag down a server or visit the bar to place your order. Thanks for your patience!
If you pause without a message, guests see the fallback:
We're not taking online orders right now. Please flag down a server or stop by the bar to order. Thanks for your patience!
Verify
- A new order placed from a QR appears in the Orders list.
- While paused, scanning an ordering QR shows your message; after resuming, it shows the menu again.
