Transactions & reconciliation
Purpose: Find and act on individual transactions, close batches, see the money that's been disbursed, and reconcile the week against the processor.
When to use this: Daily transaction lookups and adjustments, end-of-day batch close, and weekly reconciliation. Everything here is fed by payments taken on the workstation and the handheld.
Transactions
Open Transactions from the sidebar. The top of the page shows Total Volume and Total Count, a Transaction Totals by Card Brand chart, and a Performance Over Time chart. (The over-time chart shows activity only, it notes that it excludes tips and captures.)
A Transaction Source switch flips between Card Present and Card Not Present.
Find a transaction
Open Advanced Filters and filter by Account (Last 4), BIN (First 6), Invoice, Amount, TranCode, Batch, Brand, Status, Reference Number, or Check Number. Tick Show Only Captured Transactions to hide open authorizations. Tap Apply Filters, or Clear Filters to reset.
Act on a transaction
Open the row's Actions menu:
- Capture: settle an authorization (with Void Auth, Increment Auth, and Partial Reversal alongside).
- Void Sale: void a sale that hasn't settled.
- Adjust Gratuity: change the tip on a transaction (confirm with Confirm Adjustment).
- Return / Refund: refund a settled sale.
From the toolbar you can also Generate Invoice and Export CSV.
Close a batch
- From the toolbar, open Batch summary.
- The Batch Summary & Close dialog shows the Batch No., Item Count, and Net Batch Total.
- Tap Confirm & Close Batch.
If there's nothing to settle you'll see No open batch to settle for this account.
[INSERT SCREENSHOT: portal Transactions page with the volume/count tiles, card-brand chart, and the Actions menu open]
Financials
The Financials group in the sidebar holds:
- Batches: settlement batch records.
- Disbursements: funds disbursed to the account.
- Statements: billing statements; open one and use Export PDF.
- Chargebacks: disputes and their detail. A banner flags You have N new dispute(s).
Reports
The Reports page has three tabs.
Weekly Reconciliation
This compares the point-of-sale against the processor, per card brand, for each day. Each line shows POS (Simphony), Processor, the Difference, and a Status:
- Match (within $0.01)
- Close (within 1%)
- Mismatch (over 1%)
Click a day to see the full breakdown. For a transaction-level view, use Run deep reconciliation, it lines up every transaction and labels each Matched, POS Only, SPI Only, or Processor Only. Export CSV saves the result.
Tip Reconciliation
Checks that tips made it from the point-of-sale to the processor. The Card Tip Reconciliation view shows Processor Tips, POS Reported, and the Overage, and flags each as Verified, Recovered (POS reported $0 but the processor has a real tip), or Unaccounted (no POS match). This is what catches a tip that dropped off a check before it batched.
Employee Sales Mix
Sales by employee, Total Sales, Total Checks, and Items Sold, with Top Performers. Pick a specific location to populate it.
Signed Receipts
The Signed Receipts page lists signed receipts with Daily, Weekly, and Monthly totals. Open a row to View Customer Receipt, or resend it to an email.
If you see "BI location not configured. Please set up your location reference.", the reporting location hasn't been linked yet. Set the location reference before the reconciliation reports will populate.
