Filter Event Viewer to the VitaPay logs
Purpose: Set up Event Viewer on the workstation so it shows only the VitaPay and VitaPay Updater entries. This strips out unrelated Windows noise so you can read what the payment service did around the time of a failure.
When to use this: Set this up once on each workstation, before you need it. Almost every "service won't start" or timeout problem is explained by an entry here.
Set up the filter
- Press Windows + R, type
eventvwr.msc, and press Enter. - In the left pane, expand Windows Logs and click Application.
- In the right pane, click Filter Current Log....
- On the Filter tab, open the Event sources dropdown and tick the payment service's entries: the VitaPay payment service and the VitaPay Updater. Names can vary slightly by build, so match the VitaPay payment entry and the VitaPay Updater entry, the same two you see in the Services console.
- Click OK. The list now shows only those two sources.
[INSERT SCREENSHOT: Event Viewer Filter Current Log dialog with VitaPay and VitaPay Updater ticked under Event sources]
Keep it for next time
A filter clears when you close Event Viewer. To keep it:
- In the left pane, right-click Custom Views and choose Create Custom View....
- Set the same Event sources (VitaPay and VitaPay Updater) on the Filter tab.
- Click OK, name it
VitaPay, and save. It now lives under Custom Views and is one click away next time.
tip
Sort the list by Date and Time and read the entries around when the problem happened. A failed start names the reason (for example, a config it couldn't load).
Verify
- The Application log (or your VitaPay custom view) shows only VitaPay and VitaPay Updater entries.
- You can scroll straight to the time a payment failed without passing unrelated Windows events.
